Introduction
Rx HealthConnect Private Limited ("RxHC", "we", "our" or "us") respects your privacy and values your trust. This Consent Policy explains how we obtain, manage, record and honour your consent when you use our website, mobile application, advisor portal, healthcare coordination services or any other platform operated by RxHC.
This Policy is designed in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.
Purpose of This Policy
This Policy is designed to explain:
- What consent means and when we ask for it
- Why your consent is required
- How your information may be used
- How you may withdraw consent
- The limitations of consent withdrawal
About RxHC
RxHC is a Healthcare Coordination, Continuity & Support Platform. We facilitate coordination among patients, healthcare advisors, hospitals, diagnostic centres, pharmacies and healthcare providers.
Important: RxHC does not provide medical diagnosis, clinical treatment, telemedicine, insurance underwriting, insurance claim settlement or Third Party Administration (TPA) services.
What Is Consent?
Consent means your free, informed, specific and unambiguous agreement allowing RxHC to collect, use, store and process your personal information for the purposes described in this Policy and our Privacy Policy.
Consent may be provided by:
- Selecting an acceptance checkbox
- OTP verification
- Electronic signature
- Clicking "Submit", "Register", "Pay Now" or similar buttons where consent is clearly presented
- Any other legally recognised electronic acceptance mechanism
When We Collect Consent
We may request your consent when you:
- Register as a Healthcare Advisor
- Request healthcare coordination services
- Submit enquiries or upload documents
- Make online payments
- Subscribe to newsletters or promotional programmes
- Contact our support team or submit forms through our platform
Information for Which Consent May Be Requested
Personal Information
- Name, Mobile Number, Email Address, Address, Date of Birth, Gender
Advisor KYC
- Aadhaar Number, PAN Number, Bank Details, KYC Documents, Cancelled Cheque
Healthcare Coordination Information
- Appointment preferences, hospital preferences, service requests, and supporting documents voluntarily provided by you
Technical Information
- Device information, IP address, cookies and website usage data
Purposes for Which Consent Is Used
Your consent allows RxHC to:
- Register your account and verify your identity
- Coordinate appointments, hospitals, diagnostics and pharmacy services
- Communicate with healthcare providers relevant to your request
- Process payments and provide customer support
- Send operational notifications and improve our services
- Meet legal and regulatory obligations
We collect only the information reasonably necessary for these purposes.
Sharing of Information
With your consent and where necessary to provide requested services, RxHC may share relevant information with: hospitals, diagnostic centres, pharmacies, healthcare providers, payment gateway providers, technology service providers, and government authorities where legally required.
RxHC does not sell your personal information.
Advisor Consent
Healthcare Advisors registering with RxHC additionally consent to:
- Identity verification and verification of submitted documents
- Background checks where applicable
- Processing of registration fees
- Creation of an advisor account and assignment of an Advisor ID
- Operational communications and mandatory training
Patient Consent
Patients requesting coordination services consent to:
- Processing of the information voluntarily provided
- Sharing relevant information with selected healthcare providers for coordination purposes
- Communication regarding appointment scheduling, follow-up and requested services
Patients remain free to decide whether to proceed with treatment after coordination.
Communication Consent
By providing your contact details, you consent to receive communications from RxHC through phone calls, SMS, WhatsApp, email and in-app notifications (where applicable).
Operational communications (such as appointment updates or account notifications) are considered essential to the requested services. You may opt out of promotional communications at any time.
Payment Consent
Where payments are required, you consent to:
- Processing through authorised payment gateways
- Generation of electronic invoices and receipts
- Sharing necessary payment-related information with payment service providers
Financial information is processed only to the extent necessary for payment processing.
Withdrawal of Consent
You may withdraw your consent at any time by contacting RxHC using the details provided below.
Withdrawal of consent will not affect processing already carried out before the withdrawal. Please note that withdrawing consent may limit or prevent RxHC from providing certain services that rely on the processing of your information.
Retention of Consent Records
RxHC maintains records of consent, including where appropriate: date and time of consent, version of the policy accepted, method of acceptance, IP address or device information (where technically available), and OTP or electronic confirmation records.
These records may be retained to demonstrate compliance with applicable laws.
Data Security
RxHC implements appropriate administrative, technical and organisational measures to protect personal information against unauthorised access, use, disclosure, alteration or destruction.
Changes to This Policy
We may update this Consent Policy from time to time. The latest version will be available on our website, and the effective date will be updated accordingly. Continued use of our services after changes become effective constitutes acceptance of the revised Policy.
Contact Us
For questions regarding this Consent Policy or to withdraw your consent, please contact:
Privacy Officer — Rx HealthConnect Private Limited
Hyderabad, Telangana, India