Introduction
This Disclaimer Policy applies to the website, mobile application, advisor portal, patient support services and all digital platforms operated by Rx HealthConnect Private Limited ("RxHC", "we", "our" or "us").
By accessing or using our platform or services, you acknowledge that you have read, understood and agreed to this Disclaimer Policy.
Nature of Our Services
RxHC is a Healthcare Coordination, Continuity & Support Platform. Our role is to facilitate communication and coordination among patients, healthcare advisors, hospitals, diagnostic centres, pharmacies and healthcare providers. We assist in coordinating healthcare-related services requested by users.
RxHC Is Not a Healthcare Provider
RxHC is not a hospital, clinic, nursing home, doctor or medical practitioner, diagnostic laboratory, pharmacy, telemedicine platform, ambulance service or medical emergency response provider.
RxHC does not provide diagnosis, treatment, prescriptions or clinical advice.
No Medical Advice
The information available on the RxHC platform is intended only for healthcare coordination and general informational purposes. Nothing on our website, application or communications should be interpreted as:
- Medical advice or clinical opinion
- Diagnosis or prescription
- Treatment recommendation
- A substitute for professional medical consultation
Users should always consult qualified healthcare professionals for medical decisions.
No Doctor–Patient Relationship
Use of the RxHC platform does not create a doctor–patient relationship between RxHC and the user, RxHC and any patient, or any RxHC employee and the patient.
Any doctor–patient relationship exists solely between the patient and the treating healthcare professional.
No Guarantee of Appointments
While RxHC makes reasonable efforts to coordinate appointments and healthcare services:
- Appointment availability depends on hospitals and healthcare providers
- Confirmation, rescheduling or cancellation remains at the discretion of the healthcare provider
- RxHC cannot guarantee appointment availability or waiting times
No Guarantee of Treatment or Outcomes
RxHC does not guarantee:
- Admission to any hospital or availability of doctors
- Specific treatment plans or clinical outcomes
- Recovery, diagnostic results or pharmacy stock availability
Medical decisions remain solely with qualified healthcare professionals.
Hospitals and Healthcare Providers
Hospitals, doctors, diagnostic centres and pharmacies operate independently. RxHC does not control their clinical practices, medical decisions, pricing, quality of treatment, waiting times or availability of services.
Users should independently evaluate healthcare providers before making treatment decisions.
Insurance Disclaimer
RxHC is not an insurance company, insurance intermediary, insurance broker, Third Party Administrator (TPA) or claims settlement authority.
Any insurance-related information provided through the platform is for coordination purposes only. Claim approvals, policy coverage and reimbursement decisions remain solely with the relevant insurer or authorised entity.
Advisor Disclaimer
Healthcare Advisors associated with RxHC act independently. Unless specifically authorised in writing:
- Advisors do not represent RxHC as employees
- Advisors cannot make binding commitments on behalf of RxHC
- Advisors cannot alter company policies or commercial terms
Users should rely only on official communications from RxHC.
Information Accuracy
RxHC strives to maintain accurate and up-to-date information. However, we do not warrant that all information is complete, continuously available, error-free or current at all times.
Users should independently verify important information with the relevant service provider.
Third-Party Links
Our website or application may contain links to third-party websites or services. RxHC does not control, endorse or assume responsibility for third-party content, privacy practices, terms of use, or products and services. Users access third-party websites at their own discretion.
Promotional Reward Programmes
Promotional reward points, campaigns and engagement programmes are governed by separate terms. Unless expressly stated otherwise:
- Reward points have no cash value and are promotional in nature
- Reward points may be modified, suspended or withdrawn by RxHC
Emergency Medical Situations
RxHC is not an emergency medical service. In the event of a medical emergency, please immediately contact local emergency services, the nearest hospital, or a qualified medical practitioner. Do not delay emergency medical treatment while attempting to contact RxHC.
Limitation of Liability
To the fullest extent permitted by law, RxHC shall not be liable for medical decisions, treatment outcomes, diagnostic accuracy, pharmacy services, hospital services, delays caused by third parties, loss of opportunity or indirect/consequential damages.
RxHC's role is limited to healthcare coordination and support.
Governing Law
This Disclaimer Policy shall be governed by the laws of India. Subject to applicable law, disputes shall fall within the jurisdiction of the competent courts at Hyderabad, Telangana.
Contact Us
Legal & Compliance Department
Rx HealthConnect Private Limited — Hyderabad, Telangana, India